Member Terms

CreativeMachine™ program — Last updated: 14 November 2026

1. About these terms

These Member Terms (“Terms”) are the agreement between Creative Machine Pty Ltd (ABN 37 703 263 807, ACN 703 263 807) trading as CreativeMachine™, 12 Ferris Street, North Parramatta NSW 2151, hello@creativemachine.com.au (“we”, “us”, “our”) and the business enrolling in the CreativeMachine™ program (“you”, “your”).

You accept these Terms by ticking the box at checkout and making your payment. There is nothing to sign. If you enrol on behalf of a business, you confirm you have authority to accept these Terms for it.

Please read them before you pay. If anything is unclear, ask us before you tick the box.

2. What’s included

• A two-day, in-person workshop at our HQ in North Parramatta, Sydney, on the dates shown at checkout or confirmed with you in writing (your “Workshop Date”).

• Six months of online support (“Support”): scheduled group calls, course materials, training videos, community, Q&As, recordings and exclusive content.

We may add to or improve the schedule with 14 days’ notice. Missing or delaying your workshop does not extend your Support period. The maximum length of the program (workshop and Support), including any change to your Workshop Date, is 9 months from your Enrolment Date.

3. Your fee and how you pay

Your fee, and how and when you pay it, are as shown at checkout or agreed with you in writing. Prices at checkout are in Australian dollars and include GST.

Your Enrolment Date is the day we receive your first payment. Your seat is confirmed from that day.

4. Payment plans and deposits

If we agree that you will pay in more than one payment, or you pay a deposit, the amounts and due dates are as shown at checkout or agreed with you in writing. You authorise us, through our payment provider Stripe, to securely save the card you pay with and to charge each remaining amount to that card on its due date. We will email you a receipt for every payment. You can ask us to use a different card at any time before a due date.

Paying in more than one payment does not change your total fee. Any remaining payment is still owed if you stop taking part in the program.

Deposits are non-refundable and come off your total fee.

If a payment fails, we will let you know. If it is still unpaid 7 days after the due date, we may pause your access until it is paid. Unless we agree otherwise in writing, any amount due before your Workshop Date must be paid for you to attend the workshop. A pause does not extend your Support period.

5. Changing your Workshop Date

You can move your workshop date free of charge up to 14 days before the workshop starts. Inside 14 days, a $2,000 + GST rescheduling fee applies. This fee reflects the costs we incur, including venue hire, catering, administration and the lost opportunity to fill your seat. If we fill your vacated seat, we will waive the fee.

If we need to cancel or move a workshop, your program will be extended by the same period and you can choose a new workshop date or cancel with a full refund of the fees you have paid.

We may change presenters. If a presenter named in our promotional material becomes unavailable, we will tell you before the workshop and you may move to another workshop date free of charge.

Neither of us is liable for delays or cancelled events caused by things outside our control.

6. Workshop seats and extra attendees

You may swap a named attendee for someone else from your business with 7 days’ notice before your Workshop Date.

We may agree to add other attendees from your business. Whether an extra attendee is included at no charge or at a price, and what that price is, is up to us and will be agreed with you at the time. These Terms apply to every attendee, and you are responsible for them following these Terms.

You are responsible for your own travel, accommodation and related costs for attending the workshop.

7. Your Support period

Your six months of Support starts on the day you attend the workshop, or on your rescheduled Workshop Date under clause 5.

After your six months, you can choose to continue Support for a monthly fee. We will email you at least 14 days before your Support period ends so you have time to decide. You will not be enrolled automatically.

Support is not available on weekends, NSW public holidays or during our Christmas and Easter shutdowns.

8. Refunds

We do not offer refunds for change of mind, or if you choose not to complete the Support period. This does not affect any refund or other remedy you are entitled to under clause 9 (Ending this agreement) or the Australian Consumer Law.

9. Ending this agreement

Either of us may end this agreement by written notice if the other materially breaches it and does not fix the breach within 14 days of receiving written notice describing it.

If you end this agreement because of our breach, we will refund the fees you have paid for the part of the program not yet delivered. If we end it because of your breach (including under the Intellectual property or Conduct clauses), no refund is payable.

10. Our role and access to your ad accounts

We are advisors and educators. You will connect your ad accounts to our business manager as a partner with analyst (view-only) access, so we can audit performance, run our creative analysis tools and give you sharper insights. We use that access only for your membership, keep your data confidential and remove it when your membership ends. You can revoke it at any time.

We review your ads, creative, landing pages and funnels with you and recommend next steps, but we do not operate, change or manage your accounts, and we never ask for your passwords. Every decision and change in your business, accounts and ads is yours, including making sure your ads comply with platform rules and the law (such as AHPRA, TGA and ACCC rules).

11. Results

Results are not guaranteed. They depend on many things, including your business priorities, operations, budgets, your execution and platforms we do not control. We do not promise any revenue, sales or performance outcome.

12. Intellectual property

Our frameworks, templates, videos and materials remain ours and are our confidential intellectual property (“IP”). You can use our IP inside your own business while you are enrolled. You must not share, copy or distribute it without our prior written permission, which we may withhold. Unauthorised use of our IP may lead to your access ending without a refund and may result in legal action.

Everything you create, including your ads, briefs and research, belongs to you.

13. Filming and privacy

Our workshops and calls are filmed and photographed, and we share highlights and member stories so every member, past and future, can learn from each other. We will ask each attendee to sign a separate filming and image consent, and we will only use an attendee’s image, voice or story in our content and marketing with that consent. An attendee who declines can still take part fully, and consent can be withdrawn for future use at any time.

We will blur your account data and revenue unless you approve otherwise, and we will check any result with you before we quote it. We will not present an individual result as typical unless it is.

We handle your personal information under our Privacy Policy (creativemachine.com.au/privacy-policy) and the Privacy Act. Anything either of us shares in confidence stays confidential.

14. Conduct and non-solicitation

We expect everyone to treat staff and members with respect. If behaviour is abusive or disruptive, we will raise it with you first. If it continues, we may cancel your access without a refund.

For 12 months after your membership ends, you agree not to solicit or entice away our staff or contractors you met through the program without our written consent.

15. Liability

To the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again, and our total liability under or in connection with this agreement is limited to the fees you have paid.

Neither of us is liable to the other for indirect or consequential loss, and we are not liable for your ad spend or for decisions made by Meta, Google, TikTok or other platforms.

Nothing in this clause limits any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other legislation.

16. Disputes

If there is a dispute, the affected party will give the other written notice. We will both work to resolve it directly within 14 days. If that does not resolve it, we will go to mediation through the Australian Disputes Centre in Sydney, sharing its costs equally, before applying to a court. Nothing in this clause stops either of us seeking urgent relief from a court.

This agreement is governed by the laws of New South Wales, Australia, and disputes will be resolved exclusively in the courts of New South Wales and the federal courts sitting in New South Wales.

17. General

These Terms, together with the details shown at checkout or agreed with you in writing, are the whole agreement between us and replace any earlier agreement about the program. Changes must be agreed in writing, and notices can be given by email to the addresses on file.

If any clause is unenforceable, it is excluded only to the extent necessary and the rest of these Terms stays in effect. The Intellectual property, Filming and privacy, Conduct and non-solicitation, Liability and Disputes clauses continue after your membership ends.

You may not transfer your rights under these Terms without our written consent.

Terms and Conditions

Disclaimer: CreativeMachine™ provides creative-strategy workshops and ongoing support. Advertising performance depends on your business, budget, market and implementation. Results are not guaranteed. Case studies and testimonials reflect individual experiences and are not a promise of future performance.